Information and Policies

Information and Policies

Name of company

 BLUE VELVET  LUXURY GIFT PACKAGING  including Blue Velvet Gift Wrapping Services

incorporating Willow & Blue Floristry

Registered office

Dodds Cottage, Nabs Head Lane, Samlesbury, PR5 0UQ, Lancashire, United Kingdom

Contact details

Telephone: (+44)7974 106067

VAT registration no.

359 2067 81 - Blue Velvet

 

Important Information / Terms & Conditions


This important information relates to Blue Velvet and Willow & Blue Floristry.


By placing an order on our website you are offering to purchase a product or service on and subject to our terms and conditions.  All orders are subject to availability and confirmation of the order price.  At any time we have the right to cancel the order before it is provided, dispatched, refunding any money due to the customer.


All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.


All products are to be used in accordance with manufacturers instructions.


PAYMENTS


Full payment must be made before your order can be processed. 


For product items - Title to the goods shall not pass to the purchaser until full payment has been received by the seller. 


For gift wrapping services - all gift wrapping services to be paid prior to commencement.


Payment on our website is via specified credit and debit cards can be made through Stripe, which ensures we operate in a PCI-compliant way.


Security of the website is shown by the padlock displayed at the beginning of the field - this means that you are in secure mode.


The following delivery and returns methods forms part of our Terms and Conditions, therefore by placing an order, you agree to our Terms and Conditions of Sale. 


DELIVERY


For product items - The specific delivery methods available are: for smaller items these will be sent via Royal Mail and larger items will be sent via Parcelforce with tracking number or local courier service. 


The cost of delivery will be shown at checkout.  Delivery prices are based on the size and weight of the parcel being dispatched and also on the delivery location.


Delivery to certain areas may incur additional carriage costs, we will contact you separately to discuss postage and if required invoice separately any extra postage costs. 


Customs and import taxes may potentially apply.  It is your responsibility to pay for any customs and import taxes that may apply and we do not advise you on these charges.


The timescales can vary depending on the method of postage as we use a combination of Royal Mail, ParcelForce or courier.   General Royal Mail will be 2-4 days and Parcelforce 48hours unless specified otherwise.  Couriers will be used on occasions, and you will be informed of delivery time when available.  We will not be held responsible for any deliveries delayed due to postal delays or force majeure.


When we hand the orders over to the specified  courier, the responsibility of delivery lies with the courier.  If the courier has any issues in reaching you, they should inform you by leaving a card or contacting you with the details you gave us when the order was placed.  We will give your mobile number and/or email address to the relevant courier so that they can contact you regarding your delivery.  They will not use your details for any other reason.


Please note that if there is a failed delivery due to an incorrect or incomplete address provided we reserve the right to charge the appropriate 'return to sender' fee.


All our products are subject to availability.  Advertised available stock items will be sent within 2-3 working days of order.  We will inform you as soon as possible if the goods you have ordered are not available.


We reserve the right to refuse any order/deliver any of our products at any time and are not liable to you or any third party by reason of our withdrawing any product from delivery.


If you have any issues or queries regarding delivery, please contact us at: info@blue-velvet.co.uk or for Willow & Blue Floristry at: flutterbybarn@gmail.com


For gift wrapping services - this is by prior agreement with the client when purchasing our services.



RETURNS


For product items - If for any reason you are not satisfied with your purchase of in stock items, you may return it to us, unused in the original packaging and in a resaleable 'as new' condition, within 7 days for an exchange or refund of the full purchase price, excluding the original postage cost.


The customer is responsible for the return of the goods, this is applicable for returns from both within the Uk and also outside the UK. 


If the items received are faulty or damaged, please contact us at: info@blue-velvet.co.uk within 48 hours of receiving the item(s) to discuss a return or for Willow & Blue Floristry at: flutterbybarn@gmail.com


For any returns we suggest that you use an insured delivery service and obtain a certificate of posting.  In this circumstance you will be liable to pay and arrange for the goods to be returned in original condition with original packaging and all tags attached.


Any items that are tailor made for you, bespoke requests, are not subject to full refund and cannot be returned or exchanged unless damaged or defective upon delivery.  Please contact us at: info@blue-velvet.co.uk to discuss further or for Willow & Blue Floristry items at: flutterbybarn@gmail.com


Please send any returns to:


Returns

Dodds Cottage

Nabs Head Lane

Samlesbury

Preston PR5 0UQ

Lancashire

England


Should you have any queries, please contact us at: info@blue-velvet.co.uk or flutterbybarn@gmail.com (Willow & Blue Floristry)


For gift wrapping services - please contact Blue Velvet directly to discuss further.


Privacy Policy
This Privacy Policy explains how we use any personal data we collect, use or share when you use or contact Blue Velvet or Willow & Blue Floristry, or any of our third party social media sites, such as Instagram and Facebook.

We will fully comply with all applicable UK Data Protection and consumer legislation, including GDPR.

Ensuring your privacy is important to us and we will treat all your Personal Information as confidential.  While using our site or social media, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.  Personal identifiable information may include, but is not limited to your name ("Personal Information").  We will not request any sensitive data.  We will only use your personal information for the original purpose for which we collected it.

Data that may be collected about you includes:
  • name
  • contact details: postal address including billing and delivery addresses, telephone numbers and email address
  • purchases and orders made by you
  • your on-line browsing activities on our website
  • your communication and marketing preferences
  • your feedback 
  • your location
  • your correspondence and communications with us
How we may use your personal data includes:
  • processing orders and providing services
  • payment processing and fraud prevention
  • if you consent, to notify you of products, services or special offers that may be of interest to you
  • to administer this website
  • providing customer support
You have the right to opt out of receiving any promotional communications at any time.

We do not share your personal data with third parties except as described in this policy.  We may share your personal information with (a) third party service providers; (b) business partners; (c) affiliated companies within our corporate structure and (d) as needed for legal purposes.  Third party service providers have access to personal information only as needed to perform their functions and they must process the personal information in accordance with the Privacy Policy.

How we may share information with service providers includes:
  • fulfilling orders and providing the services
  • payment processing and fraud prevention
  • providing customer support
At Blue Velvet and Willow & Blue Floristry, we undertake to exercise all reasonable precautions to keep information supplied to us by our customers strictly confidential and secure.  Information supplied to us may be stored on a computer system for our own convenience, but will not be shared with or sold to third parties, other than to provide you with a service (as above) or fulfil our legal obligations.

Your data and third parties may be processed by the following organisations in the course of using our website or services:
  • DHL - parcel courier
  • Royal Mail - parcel courier
  • ParcelForce - parcel courier
  • CCT Shipping - parcel courier
  • Mailchimp - email newsletter sign ups
  • IONOS - website and email host
  • Stripe - payment gateway
Data storage
We will not retain your data for longer than necessary and only for the purposes set out in the Policy.  We undertake to exercise all reasonable precautions to keep information supplied to us by our customers strictly confidential and secure.

Cookies
Cookies are used to keep track of your shopping session and help the site to function and give you the best experience.  Some cookies are essential and are required to help the website function properly.  They are small data files which are placed on your computer or other devices as you browse this website and used to help your computer 'remember' how you used the site.

Data may be collected, however, you can manage how your computer reacts to cookies by changing your website browser settings - though this may cause reduced functionality across the site.

By continuing to use this site you are confirming that you are aware that this site uses cookies and give your consent for cookie data to be collected and used.

Your legal rights
Under certain circumstances you have a number of rights in relation to your personal information. 
  • right to ask what personal data we hold about you
  • request correction or erasure of any personal data we hold about you
  • opt out of any marketing communications that we may send you
  • right to withdraw consent at any time
Any information you request will be provided free of charge, provided the request is not unfounded, excessive or particularly repetitive.  In this instance we may charge a reasonable fee as specified by law for administrative cost of providing the information.

If you have any questions about how we use your personal data that are not answered here, or regarding any of your rights - please email info@blue-velvet.co.uk

Changes to our Privacy Policy
This Privacy Policy may occasionally need to be amended and updated.  Please check back for any changes which will be published on this page.

Privacy Policy updated: May 2022


Copyright

All designs are and remain under the copyright of Blue Velvet or Willow & Blue Floristry, and are not to be reproduced in any way.

This website and all its content - including, but not limited to, its images, designs, copywriting and logo - is the intellectual property Blue Velvet or Willow & Blue Floristry; reproduction of any part of it is not permitted, without the express, prior written consent of Blue Velvet or Willow & Blue Floristry.

Some images used are from the product manufacturer.


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